Privacy Policy

Privacy Policy

Introduction

Welcome to https://falaknaz-harmony.karachi-pakistan.com! We, Falaknaz Harmony (hereinafter referred to as “we,” “us,” or “the Company”), are dedicated to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy explains our practices regarding the collection, handling, and management of information about you when you interact with our website, applications, services, and products.

Scope

This policy covers all aspects of our digital presence, including but not limited to:

1. Our official website located at https://falaknaz-harmony.karachi-pakistan.com.
2. Any mobile or desktop applications developed by us and made available for download.
3. Services and products offered through our platform.
4. Interactions between users and our team via emails, calls, texts, or other communication channels.

Please note that this policy does not extend to third-party services or platforms that you may access through links on our site. These entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This Privacy Policy guides how we interact with users in the following scenarios:

1. Using Our Services: When you sign up as an authorized user for our applications or services, we collect and process your data to deliver personalized experiences.
2. Visiting Our Websites: Every time you browse our websites, we may gather information about your device, location, and browsing behavior to improve our services.
3. Communication: We reach out to users through newsletters, promotional emails, calls, or texts (SMS) for marketing purposes or to provide essential updates.

Personal Data Collection

We collect various categories of personal data, including:

1. Account Information: This includes usernames, passwords, email addresses, and any other unique identifiers associated with your account on our platform.
2. Payment Details: We process payment information required for transactions, such as credit card numbers, billing addresses, and payment history.
3. Financial Data: We may collect financial records to facilitate payments, offer personalized services, or comply with legal requirements.
4. Purchase History: Information about products or services you’ve purchased from us, including quantities and transaction dates.
5. Mobile Device Identifiers: Unique device identifiers (UDIDs), IP addresses, and mobile network information to enhance our app’s functionality.
6. Location Data: Your geographic location data to provide localized services and offers.
7. Feedback and Reviews: Any comments, reviews, or feedback you choose to share with us.
8. Social Media Information: Data from social media platforms when users connect their accounts to our services.
9. Product Preferences: Details about the products you view, search for, or purchase, which help us personalize recommendations.

We obtain this data through direct user input, automated systems (like cookies and tracking technologies), and third-party sources who provide us with aggregated or de-identified information.

Cookies

We use cookies to enhance your experience on our platform:

1. Strictly Necessary Cookies: These are essential for navigating our website and ensuring basic functionalities.
2. Preference Cookies: Cookies that remember your preferences, such as language settings or display choices.
3. Analytics Cookies: Used to collect statistics about how users interact with our services, enabling us to improve them.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control which types of cookies they allow on their devices.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purpose for which it was collected or as required by law. Once the retention period ends, we securely delete or anonymize your data to protect your privacy.

Security Measures

Falaknaz Harmony implements robust security practices and protocols to safeguard your personal data:

1. Encryption: We use encryption technologies to secure data both in transit and at rest.
2. Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict privacy and security standards.
3. Regular Audits: Regularly audit our systems and processes to identify and mitigate potential risks.

Children’s Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect or solicit personal information from minors.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data, including:

1. Access and rectification.
2. Erasure (right to be forgotten).
3. Restriction of processing.
4. Data portability.
5. Objection to or withdrawal of consent.
6. Non-discrimination.
7. The right to file appeals or complaints with supervisory authorities.

To exercise these rights or have any data-related queries, please contact our privacy team at your earliest convenience.

Changes to Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be published on this page, and we encourage users to review it periodically for any updates.

Contact Information

For any inquiries, unsubscribe requests, or data privacy concerns, please reach out to us:

• Email: [email protected]
• Address: [Provide Postal Address]